SHIPPING POLICY
Thank you for choosing our control systems and semiconductor products. Please read the following shipping policy carefully to understand how we process and deliver your orders:
1. Processing Time:
- Orders are typically processed within 1-2 business days after payment confirmation, except during weekends and holidays.
- Customized or special orders may require additional processing time, which will be communicated at the time of order placement.
2. Shipping Methods and Timelines:
- We offer shipping via reputable carriers such as FedEx, UPS, and DHL.
- Standard shipping times vary depending on your location, but generally range from 3-7 business days.
- Expedited shipping options are available at an additional cost for faster delivery, typically within 1-3 business days.
3. Shipping Charges:
- Shipping charges are calculated based on the weight and dimensions of the package, as well as the selected shipping method.
- The shipping cost will be displayed during the checkout process before payment confirmation.
4. Domestic Shipping:
- Domestic shipping will take between 1-4 days for parts in stock ( handling time may extend 1-2 days) . In exceptional cases when products are obsolete or shortage it can take up to 7-10 days for delivery.
5. International Shipping:
- International shipping will take between 5-6 days for parts in stock ( handling time may extend 1-2 days) . In other exceptional cases when products are obsolete or shortage it can take up to 12-15 days for delivery.
- We ship internationally to most countries where our products are legally permitted.
- International orders may be subject to customs duties, taxes, and brokerage fees upon arrival, which are the responsibility of the customer. These charges are not included in the shipping costs.
- Please check with your local customs office for more information on potential fees before placing an order.
6. Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with tracking information.
- You can track your order using the provided tracking number through our website or the carrier’s website.
7. Damaged or Lost Shipments:
- In the rare event that your shipment arrives damaged or is lost in transit, please contact us immediately.
- We will work with the carrier to resolve the issue promptly and ensure a replacement or refund as necessary.
8. Return Shipping:
- If you need to return a product for any reason, please refer to our Returns Policy for detailed instructions on initiating a return and arranging return shipping.
8. Contact Information:
- If you have any questions or require further assistance regarding our shipping policy, please contact our Customer Service team at [ Contact Us Page ].
This shipping policy is subject to change without prior notice. Please check our website for the most current information before placing your order. Thank you for choosing Control Systems & Semiconductor.